Services
OUTSOURCING & CLOUD SHORING SERVICES
The focus of our fully outsourced services is to help you stay in cruise control mode, driving home your core competencies. Our deep technical expertise helps businesses benefit from optimized resources, reduced total cost of ownership, and improved performance of critical applications. Our approach empowers you take on changing business demands and concentrate your resources on innovation and business success.
Outsourcing & Cloud Shoring Services
IT and Software Development Outsourcing
Trust our established reputation of delivering full-lifecycle software development in a disruptive landscape, plus a continuous pressure to do more with less. We address our customers pressing need for cost effective, expert and flexible solutions across a range of technologies. On time, on budget and on your terms. Our development philosophy places great importance on identifying performance levers and impact parameters. Proficient engineering skills, diligent processes and strong skillsets make us a preferred technology outsourcing partner for start-ups and enterprises alike. We offer:
- Product Development & Maintenance
- Application Outsourcing
- Automation & Digitalization
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company to make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Customer Experience Services
Take off your non-core process and hand it to us so you can take full advantage of time and cost saving besides streamlining, enhanced operations and creating accountability for the most demanding service levels. We help you overcome information security threats, non-core staffing pangs, regulatory requirements and business continuity concerns. In us you will find a trusted partner to deliver high-quality process outsourcing as a seamless extension of your business operations.
- Contact center business operations
- Quality Control, Quality Assurance & TQM Consulting
- Operations Management
- Reporting and Analytics
- Sales & Support
- Data Analysis and intelligence
- Process engineering & Continuous improvement
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company to make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Customer care
- Customer facing (FE)
- Voice
- Non-Voice
- Backoffice (BE)
- Data Entry services
- Data Cleansing & Enrichment
- Image Processing & Conversion
- Transcription services
- Voice
- Non-Voice
Sales Support
- Inside Sales
- Sales through Services/Upsell
- New Acquisition
- Field sales
- Voice of Customer (VOC)
- Customer Experience (CE)
- Net Promoted Score (NPS)
- Quality Check & Assurance (QC&QA)
Digital & Automated Services (IA & RPA)
- Chatbot
- Web
- Virtual agent/AI Agent
- Robotic Process Automation (RPA)
- Workflows
- Decisions
- Processes
- Tasks
- Client interaction & Ratings
Quality Control, Quality Assurance & Total Quality Management (TQM)
Transitioning quality from being a mere process to ingraining quality at every stage of the business – our quality management services are based on intuitive surveys and continuous analysis. Organization wide and function focused, our full-cycle QC services encompass both human systems, process and technology. Result driven implementation is the key differentiator that we bring in, mining tangible outcomes at every stage and ensuring that QM initiatives and measures aren’t merely paper tigers. Some of the analysis we provide are:
- VOC Survey Management & Analysis
- CE Survey Management & Analysis
- NPS Survey Management & Analysis
- Quality Management & Analysis
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company to make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Business Process Outsourcing - BPO
Take off your non-core process and hand it to us so you can take full advantage of time and cost saving besides streamlining, enhanced operations and creating accountability for the most demanding service levels. We help you overcome information security threats, non-core staffing pangs, regulatory requirements and business continuity concerns. In us you will find a trusted partner to deliver high-quality process outsourcing as a seamless extension of your business operations. The services we offer under Business Process Outsourcing include:
- Contact center business operations
- Quality Control, Quality Assurance & TQM Consulting
- Operations Management
- Reporting and Analytics
- Sales & Support
- Data Analysis and intelligence
- Process engineering & Continuous improvement
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company to make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Recruitment Process Outsourcing - RPO
Competitive market wars are often won with talent. Which is why hiring the right specialist for a demanding role becomes mission critical. Trust us to leverage our exclusive network of top tier talent, with rapid turnarounds and significant cost savings. This, backed by data driven compensation models and adherence to statutory requirements make your staffing mandates an absolute breeze. We offer:
- Talent Acquisition
- Staff Augmentation
- HR Managed services
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company to make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Appointment Setting Outsourcing
Our team of experts in appointment setting comprehend the triggers that produce quality leads and meetings that your team will acknowledge and potentially close. We have an upgraded call focus technique – our appointment setting efforts return astounding ROI for you while cutting your business costs. Our appointment setting programs are backed with high volume activities coupled with analytics that provide the details of each call that we make.
We assist in appointment setting to create new opportunities, foster growth, and drive your business forward through scalable offerings and seamless integration to ensure successful partnerships with clients.
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Seamless Customer Journey
- Speed up Sales Cycle
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company to make the vision a reality
Approach/Steps
- Speaking with Target Audience
- Flexible in adapting to the script
- Asking relevant questions
- Showcase product or service value
- Stick to the goal
- Schedule Appointment
Key differentiators
Competent & Experienced Team
- Skilled experts in appointment/outsourcing solutions who are focused and ensure they drive significant revenue to your bottom line
- Team that delivers outstanding value for clients of all sizes through proper research, groundwork, sharp focus, consistency and tenacity.
Scalability
- Variety of hybrid, pure cloud, and private cloud options to suit contact centers of every size and vertical
- Scale-up and scale down instantly while keeping your upfront costs low