Services
CONSULTING & ADVISORY SERVICES
Understanding client goals and aspirations form the cornerstone of our consulting and advisory services. We strive to bring in clarity, set the optimal agenda and draw a detailed blueprint of the requirements. It’s a typical day at work for us – selecting and deploying the right mix of resources, consultancy experience, technical skills and business acumen to equip enterprises for whatever the future may hold.
Consulting and Advisory Services include
Digital Business Transformation Consulting (DBTC) – Labor to Technology intensive
It’s the big bet everyone is talking of these days. And yet, agile reinvention isn’t about a DIY which you can get working straight out of the box. Our approach is to hedge outcomes on a series of bold digital initiatives that build on each other and cumulatively impact dramatic transformation. We commence on by micro analyzing disruption threats and opportunities, chart out transformation objectives and draw a clear digital roadmap to unlock value.
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company in make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
CX Consulting & Solutioning
We are witnessing rise of the well-informed digital consumer which means a plain vanilla approach to managing customer relationships simply doesn’t measure up. In response, our CX solutions help businesses deliver a personalized, responsive, holistic experience across all customer touchpoints. Trust us to deliver secure, integrated, scalable and enterprise grade CX assessments and solutions.
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company in make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Strategic Business Consulting & Solutioning
As your strategic partner we identify vistas for business growth, enabling your enterprise to reach peak performance. The aim of our full range of business consulting solutions is to add value to businesses through helping to improve efficiencies, increase revenue, lower costs, optimize processes and create a competitive advantage.
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company in make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Outsourcing Consulting and Solutioning
Tap into the proven delivery experience of our consulting team to navigate the complexities of outsourcing strategy, transition and vendor management. We help you understand nuances and implement a true fit outsourcing model for any or many of your business processes. Our services help you to uncover performance nuggets that help improve service levels, enhance customer experience, manage operational risk and optimize costs. We offer:
- Contact center consulting
- IT Support & Software Development
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company in make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Six Sigma Consulting
We walk the talk when it comes to aligning enterprises along the continuous quality enhancement pathway. Quality management is a change imperative that’s almost a constant and our close interactions with diverse businesses, have helped us glean invaluable insights. We begin with helping you establish rigorous, focused and highly effective quality principles and techniques, then guide you to establish Six Sigma as an integral part of your organizational culture. We’re not here to concoct just statistical success, but to create hard, measurable, on ground change across your QMS. We offer:
- Business Process Engineering (BPR)
- Continuous Improvement Consulting (CI)
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company in make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover
Cognitive Business Operations Consulting (CBO)
We help set up systems to mine data, monitor, gather information about every aspect of your business. This data is used to train systems to respond to particular situations and help you arrive at the next best action for a given situation. We strive to deliver all this without burdening you with a behemoth’s consulting fee. It can’t get more simpler than this, to get the power of machine learning and AI on your side and let intuitive systems give you a direction on the next best thing to do.
Financial Benefits
- Revenue/Customer Base Increase
- Cost Optimization/Reduction
- Margin/EBITA Improvement
CX & Productivity Benefits
- Efficiency Improvement
- Customer & Internal Effect Reduction
- Cycle time Reduction
- People to Process
- Defect/Rework reduction
Time, Effort & Overall Benefits
- Ease of doing business for internal & External customers
- Improvised processes will enable Accelerated growth
- Bandwidth creation at all level to focus on what matter most
- Least effort vs highest impact on revenues and satisfaction across all touch points
- Solutions which prepare & accelerate your company in make the vision a reality
Approach/Steps
- Research & Identification
- Shortlisting & Setup
- Implementation & Go Live
- Operations
- Continuous Improvement
- Control & stabilize
- Governance
- Handover